TOPS Markets Coupon Policy
Tops Markets is happy to accept your manufacturer coupons under the following guidelines:
- Tops reserves the right to limit the quantities of coupons redeemed per day per customer.
- Tops reserves the right to accept or reject any coupon.
- The coupon must have an expiration date that has not expired.
- Only FOUR (4) manufacturers' coupons will be accepted on FOUR (4) of the same brand product per day. Each coupon value considered one (1) coupon in the same transaction.
- Only one (1) manufacturer's paper or eCoupon may be used on an item not to exceed the retail price after all Tops BonusPlus® discounts are applied.
- Tops will accept only one (1) manufacturer's paper or eCoupon for an advertised Buy One, Get One Free offer. We will not accept a manufacturer's coupon for the product that is received free as part of a Buy One, Get One Free offer.
- Tops will accept one (1) manufacturer's paper or (1) manufacturer's eCoupon and one (1) Tops paper or Tops eCoupon for the same item not to exceed the price of the item. No cash will be given back if the coupon value exceeds the value of the item. Tops cannot accept a manufacturer's paper coupon and a manufacturer's eCoupon on the same item.
- Free coupons will be redeemed for the retail value of the item after discounts or the maximum value stated on the coupon whichever amount is less.
- Tops does not accept competitors' coupons, including competitors' Catalina, competitors' paper or competitors' electronic coupons.
- We will not accept photocopies of any coupons.
- Under Criminal State Laws, we are required to comply with all manufacturer's coupon requirements. Any other use constitutes fraud.
- If you forget to use your paper coupons at the time of purchase, we will accept them with your receipt and Tops BonusPlus® or up to seven (7) days beyond the date on the receipt, provided that the coupon has not expired.
- Tops does not guarantee in stock conditions on products for manufacturer paper coupons, eCoupons, paper internet coupons or $1 Coupon Doublers. Rain Checks will not be issued for any manufacturer's coupon, eCoupon or $1 Coupon Doubler.
- Where available, Tops GasPoints® earned on the redemption of manufacturer's paper coupons limited to 10 coupons/100 TOPS GasPoints® per household, per day. Tops GasPoints®: offer excluded from Tops store coupons, Super Coupons and eCoupons. Offer applicable during Tops GasPoints® earning time periods.
Double Coupon Policy:
- Customers with a Tops BonusPlus® will receive double the value of manufacturer's paper coupons with a face value of up to 99Â¢.
- We reserve the right to limit four (4) double coupons per same item, per day, per household.
- Coupons with a face value of $1.00 or more will be redeemed at face value.
- Double Coupon Policy does not apply to customers without a Tops BonusPlusÂ®, FREE coupons, manufacturer paper coupons that states Do Not Double, in-store coupons, Catalina coupons, eCoupons, or any other retailer coupons.
- The total value may not exceed the price of the item. Certain items may be excluded by law.
- When available, Tops limits $1 Coupon Doublers to four (4) $1.00 manufacturer's paper coupons, per household per week, paired with a Tops $1 Coupon Doubler redeemable during the current offer period only. Coupons of less than or greater than $1.00 value cannot be paired with a $1 Coupon Doubler.
- We will not accept printed internet coupons for "free" product, buy-one-get-one-free products or a value greater than $5.00.
- The coupon must be obtained from a legitimate website.
- We reserve the right to refuse any internet coupon that appears to be fraudulent, photocopies (mass produced), counterfeit or invalid for any other reason.
Instacart Coupon Policy:
- Tops does not accept Digital Coupons or any other coupon in your possession when you check out online.
- Instacart partners have over 600 of the top consumer packaged goods brands. Check the special coupons offered in the Instacart virtual store that can be applied to your order with just one click.
TOPS Markets Refund Policy
Tops Friendly Markets proudly stands behind the quality of its products. Every now and then, a return is necessary. When that happens, we will gladly replace any unsatisfactory product as an Exchange.
If a refund rather than a replacement is requested, please provide the register receipt or your BonusPlus card.
Refunds must be given in the same form as payment was made. (Debit card payments will be refunded as cash.) Checks will require 15 days.
- Without a receipt, store credit will be given in the form of a Tops Gift Card at the lowest sale price. Refund totals over $25.00 require your BonusPlus card and your valid (not expired) driver's license or equivalent.
- Store Management reserves the right to deny any refund based on their discretion or where prohibited by law.
Exceptions for New York
- Refunds on alcoholic beverages will be given only in cases where the product or packaging remains unopened
- Refunds for opened alcoholic beverages will only be given if there is a quality issue and a product complaint form is completed.
Exceptions for Pennsylvania
- Refunds on alcoholic beverages will only be given when accompanied by an original receipt in cases where the product remains unopened.
- Alcohol refunds can only be given at registers within the licensed area.
- Pennsylvania Law only allows refunds on unopened beer.
Please note: With or without a receipt, refunds or exchanges cannot be given on gift cards, phone cards, prepaid cards, EZ passes, tickets.