Many of you have been shopping in our stores and stocking up on the essentials to keep your families healthy and safe. We thank you for your business and want you to know that you and your family's health, along with that of our associates, is our top priority.
In accordance with state Executive Orders, it is now required for customers to wear face coverings when in a public place and unable to maintain social distance. Thank you for your anticipated cooperation in adhering to this Executive Order and while shopping in our Tops stores. We have always maintained a high level of cleanliness in our stores and know it is more important than ever right now. In addition to our normal cleaning procedures, we have implemented an even more rigorous sanitization protocol throughout our company. We will continue to monitor this situation, follow the recommended guidance, and do all we can to protect our customers and associates.
We are also working diligently to secure and deliver the products you need to our stores as quickly as possible. Although we are continuously restocking our shelves, due to high demand and manufacturer supply shortages, some items may be temporarily unavailable or may have purchase limits on them. We appreciate your patience, understanding and kindness during these trying times.
A very big and sincere THANK YOU to all of our Tops Associates, our vendor partners, and all essential services workers. These are our friends, neighbors and family members on the frontlines - working hard to support our communities' needs. As we continue to work through these rapidly changing and unprecedented times, your health and safety, remains our top priority.
At Tops for a limited time, we've added special shopping hours for our most vulnerable community members 60 years of age and older. These special hours are every Tuesday and Thursday from 6 am to 8 am. On those days, we're also opening our Pharmacies early at 7 am. While these hours are especially for customers over 60 - caregivers of seniors, immune compromised, and those with disabilities are also welcome to shop during this time. We are not asking for identification. Instead, we're trusting that our community will recognize and respect the importance of these special shopping hours for our most vulnerable customers.
As you visit our Tops stores, you'll see hand-sanitizing stations at the entrances, throughout the store, and at checkouts. Also, dedicated associates are regularly cleaning shopping carts, handles, hand baskets, kiosks, foodservice counters, and other frequently touched surfaces throughout the store. In addition, we're continuously sanitizing the checkout areas including conveyor belts, pin pads, as well as all surfaces at our self-scan registers.
We've temporarily closed our fresh service areas, bulk bins, and discontinued the sale of unpackaged or loose products in our bakeries. Most of these items, however, are now available pre-packaged.
By working together, we can all assist in helping our communities stop the potential spread of the virus. Health officials recommend maintaining a distance of 6 feet (about two cart lengths) from other people and wearing a cloth face covering when out in public. Tops has enhanced measures at all stores to help with distancing and safety by providing and installing protective equipment. These safety measures include Plexiglas at all of its registers, customer service desks, pharmacies, and fuel stations. Additional safety measures rolled out at all stores include providing masks, or face shields, and gloves for its associates and providing hand sanitizer and wipes for both its associates and customers.
We've also established a "comfort zone" at checkout, pharmacy, and in the deli. This is a 3 foot by 3 foot area where customers can stand, unload their groceries, and safely interact with the cashier or attending associate. If you bring your own reusable bags, we're asking that you please pack your groceries. Or we can offer you plastic bags and pack them free of charge. This includes our New York stores temporarily.
In addition, we have removed racks, tables, and displays wherever possible. This frees up more space for appropriate social distance.
As we continue to best serve you and our community, we are working diligently to get the products you need on the shelves as quickly as possible. Manufacturers are trying to meet high demand right now for household products like paper, detergents, cleaners, and other essentials like bread, canned and frozen foods. At times, we may be temporarily out of something. Or we have to limit the number of items you can purchase so that we can serve all customers. Due to these challenging times, we have temporarily suspended our raincheck policy.
For all of our customers, Tops also has curbside pickup and delivery as an alternate shopping service. To order online click here or visit TopsMarkets.com/ShopOnline.
We're committing to serving you and the community as best we can during this challenging time. However, out of an abundance of caution and to ensure the health and safety of all our associates and customers, we have temporarily suspended our Refund and Return policy.
If you're a member of the media, we will continue to provide the latest updates at TopsMarkets.com/Newsroom. If you would like to speak with a Tops spokesperson, please contact Kathy Sautter in our corporate communications department via email at firstname.lastname@example.org or call 716-635-5577.